- This study explores the benefits and satisfaction levels of Kochi Metro users, operated by Kochi Metro Rail Limited (KMRL), considering Kochi's rapid urbanization. Surveys of 100 users indicate high satisfaction with cleanliness, safety, punctuality, and convenience, highlighting the metro's role in enhancing daily travel and supporting environmental goals. However, issues like the ticketing process, last-mile connectivity, and promoting public transportation over private vehicle use were identified. Recommendations include improving ticketing systems, feeder services, and station facilities to enhance user experience and support sustainable urban transportation. Insights from this research aim to help KMRL to meet the needs of its users.
KMRL, Water Metro, Transportation in Urban Cities