With the rise of artificial intelligence (AI), machine learning (ML), and chatbot technology, the education sector has under gone a major transformation. recent development in AI chatbots, such as ChatGPT, have shown many advantages for both students and teachers. however these benefits also brings certain challenges that can affect student learning and create difficulties for educators. This study aims to examine both the advantages and challenges of using AI chatbots in educational environment; with the goal of understanding ho they can help overcome current learning barriers. The paper first explains the historical development of chatbots and key complements that makeup their architecture. It then discusses the main challenges and limitations related to integrating AI chatbots into education. Findings from this narrative review highlight several benefits of using AI chatbots in teaching and learning. Chatbots like ChatGPT can act as virtual tutors, supporting personalized learning by helping students with different activities such as learning new languages, programming, understanding difficult concepts, assisting in research, and providing instant feedback. Teachers can also use chatbots to prepare course content, design assessments, evaluate student performance, and conduct data analysis and research. Despite these advantages, there are serious concerns about data privacy, security, academic integrity, and overdependence on technology.
AI chatbots; generative AI; education; benefits and challenges; learning technology.